Building the Ultimate AI Assistant for Customer Service: Choosing the Best Tools and Platforms
Delivering exceptional customer service requires more than just human effort—it demands intelligent automation and AI-driven assistance. But with so many tools, apps and services available, how do you choose the right solution for your needs? In this session, we’ll explore how to design and implement a customer service AI assistant using Microsoft Copilot, Copilot Studio, and Microsoft Foundry. You'll learn how to combine a chatbot on your public-facing website for customer inquiries with a personal assistant in Microsoft Teams, empowering you with real-time insights and automation. Join me to discover best practices and real-world examples that will help you build an AI-driven solution.
Speaker
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Nicole Enders
Microsoft 365 MVP | Evangelist Microsoft Solutions, conet Deutschland GmbH
Nicole Enders lives and breathes Modern Work. As a Microsoft MVP and Evangelist for Microsoft based Solutions, she turns cloud tech into real‑world impact - think Microsoft Teams makeovers and Power Platform magic. For 15 + years she’s crafted collaboration experiences that stick, blending out‑of‑the‑box features with tailor‑made code until every social intranet or digital workplace feels like it was built just for you. Catch Nicole on conference stages, in her books, or on her blog, wh... read more